Interact Smarter Solutions for the Age of the Customer

What We Do

CUSTOMER EXPERIENCE SOLUTIONS

Special focus on post-buy customer service & support across multiple interaction channels

ROBOTIC PROCESS AUTOMATION

Immediate bottom-line impact with massive scalability across departments and the enterprise

DIGITAL TRANSFORMATION SOLUTIONS

Modernizing operational systems and customer touchpoints to realize savings and satisfy today's user preferences

How We're Different

INTELLIGENCE-DRIVEN

We leverage operational data to elevate your customer service & support, improve customer retention, and maximize lifetime value.

OMNI-CHANNEL

Whether it’s your call center or digital properties, we have a unique ability to detect and optimize cross-channel experiences.

ADAPTIVE ENGAGEMENT

We work according to the way you buy, whether your need is for specialized talent, project support, or an end-to-end solution.

Our Customers

Deloitte
Alcon
American Red Cross
Verizon
PWC
Johnson & Johnson
Pfizer
MetLife
Teradata
ProSight
Bristol-Meyers Squibb
Hess
Minolta
Comcast

One Customer's Experience

Learn how NCS worked with one of the largest telephony services providers in the United States, employing the principles of Intelligence-Driven CX to improve online revenues and customer loyalty.